Secure Essentials
$32 per user / month, ex GST
$32 per frontline user per month. Includes unlimited helpdesk and cyber awareness training within the agreed scope.
View Secure EssentialsK2CT / Managed IT & Helpdesk
Managed IT services that keep your business moving.
Technology issues interrupt people, delay work and create unnecessary costs. K2CT brings your everyday IT support and ongoing technology management together in one practical, accountable service.
What managed IT means at K2CT
Managed IT replaces ad-hoc, call-when-it-breaks support with an ongoing arrangement. K2CT becomes responsible for supporting your people, maintaining your supported systems and helping you plan what comes next — under an agreed scope and a predictable monthly fee.
Business problems
The problems managed IT is designed to solve
Most businesses don't notice their IT until it gets in the way. These are the patterns we see most often.
Slow or inconsistent support
Staff wait for help, work around problems or ask a colleague, and productive hours quietly disappear.
The same incidents, again
Issues get fixed in the moment but never traced to a root cause, so they return the following week.
Unmanaged devices and outdated software
Laptops miss updates and applications fall out of support, increasing both failures and security exposure.
Too many IT vendors
Internet, phones, software and hardware providers each point at someone else when something goes wrong.
No visibility of recurring problems
Without records and reporting, it is hard to see what is costing time or where to invest.
Technology planning happens too late
Replacements and renewals become urgent purchases instead of budgeted decisions.
Unclear responsibilities
Nobody is sure who owns accounts, licences, backups or vendor relationships until something fails.
Services
What's included in K2CT managed IT
Each component is delivered within the agreed service scope for your package.
Helpdesk and user support
Technical assistance for everyday workplace issues involving devices, access, Microsoft 365 and business applications — logged, tracked and followed through to resolution.
Proactive monitoring
Monitoring of supported infrastructure and systems to identify warning signs, such as failing disks or stopped services, that need investigation before they interrupt work.
Patching and maintenance
Controlled operating system and application updates across supported devices, scheduled to reduce disruption and tracked for compliance.
Technology administration
User, device, platform and vendor administration within the agreed scope, so routine changes are handled consistently.
User onboarding and offboarding
Account provisioning, access management and device preparation for new starters, plus secure removal of access and data handling when people leave.
Vendor coordination
Technical coordination with your software, connectivity and infrastructure providers, so your team has one point of contact.
Reporting and improvement
Service reporting, recurring incident analysis and practical recommendations that feed into your technology planning.
Outcomes
What changes for your business
One accountable partner
A single team responsible for support and coordination.
Fewer repeat interruptions
Recurring issues are investigated, not just reset.
Predictable costs
A per-user monthly fee instead of unplanned call-out bills.
Planned, not reactive, IT
Reporting that informs budgets and renewal decisions.
Delivery
How onboarding works
- Step 01
Discovery
We review your users, devices, systems, vendors and current pain points.
- Step 02
Transition
We collect credentials and documentation, coordinate handover from any outgoing provider and deploy our management tools.
- Step 03
Stabilise
We bring supported devices up to date and address urgent risks identified during discovery.
- Step 04
Operate and improve
Ongoing support, maintenance and regular reviews of what is working and what to improve next.
Pricing
Managed IT packages
Choose the package that fits each group of staff. Frontline and office users can sit on different packages within the same business.
Modern Workplace
$147 per user / month, ex GST
$147 per office user per month. Includes helpdesk, Microsoft 365 administration, Intune, Defender management, security operations monitoring, awareness training and supported-device patching.
View Modern Workplace- • Prices are ex GST.
- • Microsoft 365 licensing is additional.
- • Onsite attendance, after-hours work and projects are scoped and agreed separately.
FAQs
Managed IT & Helpdesk questions
What is managed IT support?
Managed IT support is an ongoing service where a provider takes responsibility for supporting your staff and maintaining your technology for a regular fee, rather than charging for each problem. It typically combines a helpdesk, monitoring, patching and administration under an agreed scope.
What does a managed service provider do?
A managed service provider (MSP) supports your users, keeps supported devices and systems maintained and secure, administers accounts and platforms, coordinates other technology vendors and advises on future improvements. K2CT documents exactly what is in scope before services begin.
How much does managed IT support cost in Melbourne?
K2CT's managed IT starts at $32 per frontline user per month (Secure Essentials) and $147 per office user per month (Modern Workplace), ex GST. Microsoft 365 licensing is additional. Project work and onsite requirements are quoted separately.
Can K2CT support a business with no internal IT department?
Yes. Many clients have no dedicated IT staff. K2CT acts as the IT function for day-to-day support and as the technical point of contact for vendors. We can also work alongside internal IT staff where they exist.
Can frontline and office workers have different packages?
Yes. Frontline staff who mainly need access and support can sit on Secure Essentials, while office users who need full device and Microsoft 365 management can sit on Modern Workplace.
Does managed IT include cybersecurity?
Both packages include security elements. Secure Essentials includes cyber awareness training, and Modern Workplace adds Defender management and security operations monitoring. Broader security programs, such as Essential Eight assessments, are delivered through our cybersecurity services.
How does onboarding from another IT provider work?
We run a structured transition: discovery of your environment, collection of credentials and documentation, coordination with the outgoing provider, deployment of our tools and stabilisation of supported devices. We aim to make the change as uneventful as possible for your staff.
Related services
Services that work alongside this one
Microsoft 365
Managed email, collaboration, identity, licensing and workplace technology.
Learn moreCybersecurity
Identity protection, endpoint security, threat monitoring and security governance.
Learn moreEndpoint Management
Device management, compliance, secure provisioning and lifecycle operations.
Learn moreBackup & Disaster Recovery
Protect business information, prepare for outages and improve recoverability.
Learn moreReady for IT support that keeps up with your business?
Tell us about your team, devices and current support arrangement. We'll recommend the right package and onboarding approach.